Dr. Sze is an Attending Radiologist within the Division of Body Imaging, the Associate Radiologist-in-Chief, and an Associate Professor of Radiology at the University of Pennsylvania. Prior to joining the faculty at the Children’s Hospital of Philadelphia, Raymond Sze was the Chief of Radiology at Children’s National Health Systems, where physician, staff, and patient experience and wellbeing was one of his top priorities. Programs included creating a dedicated Child Life Specialist team to help children and families cope with the stress of undergoing diagnostic and interventional imaging studies (this team was awarded the first Child Life Council grant to study the economic benefit of a dedicated child life team to reduce sedation in MRI); collaborating with architects and designers and engaging front line staff to co-create medical environments that optimize patient experience and staff workflow; introducing acting workshops for front staff to help them develop constructive coping strategies for challenging patient situations; a healthcare “MBA” (Minimal Business Acumen) course for Radiology residents, trainees, and faculty; and multiple successful engagements with the George Washington School of Business including keystone projects with MBA students.
As the Associate Radiologist in Chief at the Children’s Hospital of Philadelphia, one of his major responsibilities and areas of interest is physician and staff burnout; while individual focused approaches to increasing resilience are valuable, he believes that this approach is only half the solution and that greater efforts must be taken to address systemic issues that contribute to emotional exhaustion and erosion of compassion and empathy. These contributing systemic factors include isolation and limited communication between staff, poorly designed environments and ergonomics, non-intuitive human machine interfaces, and overly complex workflows and information systems. The programs we have designed and implemented to date including a clinical shadowing program, walking “moais” (staff walking groups), a “Beautiful Informatics” task force to create a simplified and radiologist-centered informatics workflow, and the design of an activities based reading room to create distinctive spaces for radiologist consultation, teaching, and concentrated work. His other areas of research focus include:
- Human Factors Engineering to improve Patient Quality and Safety
- Additive Manufacturing (3D printing) for procedural training, patient-specific simulation, and biomedical device design and prototyping
- Machine Learning to augment Radiologist interpretation and workflow
- Physician and Staff Wellness to reduce burnout
- Qualitative Research to improve patient experience
- Master coaching to achieve Expertise (as opposed to post graduate training (residency and fellowship to achieve competency)